Privacy Notice.

• Reservations: name, phone (WhatsApp), email, outlet, date, time, party size, and any special requests you give us.
• Newsletter: your email address and consent record (time and source).
• Contact and enquiry forms: name, contact details, and the content of your message.
• Live chat: messages you send through our website chat, which is powered by respond.io.
• Technical data: basic analytics such as pages viewed, device and browser type, and approximate location, collected through cookies and similar tools.

We do not knowingly collect data from children, and we do not collect sensitive personal data through the website.

• To take and manage your reservation, and to contact you about it.
• To respond to your enquiries and provide customer support.
• To send you news and offers, only if you opted in (you can unsubscribe anytime).
• To operate, secure, and improve the website.
• To meet legal and regulatory obligations.

We rely on your consent for marketing emails, and on the necessity of performing the service you asked for (such as a reservation) for the rest.

We share personal data only as needed to run the service:

• Service providers that host the site, send our emails, and power our live chat (for example our hosting, email, and respond.io chat providers), under confidentiality obligations.
• Our outlet and operations teams, to fulfil your reservation or enquiry.
• Authorities or advisers where required by law.

We do notsell your personal data. Ordering and delivery on GrabFood, foodpanda, ShopeeFood, or Oddle is governed by those platforms’ own privacy policies once you leave our site.

We keep personal data only as long as needed for the purpose collected, or as required by law, after which we delete or anonymise it. Reservation records are kept for operational and accounting needs; marketing data is kept until you unsubscribe.

You may request to access or correct your personal data, withdraw consent to marketing, or ask questions about how we handle it. To do so, contact us at hello@jibrilgroup.com. We may need to verify your identity before acting on a request.

We use cookies and similar technologies for essential site function and, with your consent, for analytics. You can accept or decline non-essential cookies through the banner on the site, and manage cookies in your browser settings.

We use reasonable technical and organisational measures to protect your data. No method of transmission or storage is completely secure, but we work to safeguard your information.

We may update this notice. The “last updated” date shows the latest version.

Questions or requests: hello@jibrilgroup.com, JIBRIL Restaurant Group (De Oratore Sdn Bhd).