Terms of Use.

The short version

• This site tells you about our restaurants. It does not take payments, hold accounts, or run forms.

• We do not run our own booking system. Every "Reserve" control ends up in UMAI's booking window. The table we hold is ours to honour; the software is theirs, and their terms apply to it.

• This site takes no orders and currently carries no ordering or delivery link at all. Where our food is sold for pickup or delivery, that happens on someone else's platform, under their terms and their prices.

• Menu prices are before 6% service tax (SST) and a 10% service charge for dine-in. Both are added at the table.

• No alcohol. None is sold or served at any outlet, and there is no liquor licence behind any part of this business. The word "bar" in our brand describes a counter that makes mocktails.

• Our kitchens are shared kitchens. We cannot promise any dish is free of nuts, dairy, gluten, shellfish, egg or sesame. Talk to the team before you order.

• We have not written ourselves an escape hatch from responsibility for our own food and our own service, because Malaysian law does not permit one and we would not want it.

• Something wrong? hello@jibrilgroup.com, or the outlet's own number. If we cannot sort it out between us, the Tribunal for Consumer Claims is open to you.

Who we are

jibrilgroup.com is operated by De Oratore Sdn Bhd (Company No. 201701047463 (1261639-H)), trading as JIBRIL Restaurant Group.

We run five outlets: SS15 Subang Jaya, Publika, Bangi, Setapak, and Johor Bahru. The address and phone number for each is on our contact page, and that is the version to trust if anything elsewhere disagrees.

Opening hours: every day, 12:00pm to 12:00am, with last orders at 11:30pm.

Everything on this site that is meant for a human routes to hello@jibrilgroup.com — a booking question, a complaint, a job application, a question about this page. Write there and we will get it to the right person.

What this site is, and what it is not

It helps to be exact about this, because most of what follows depends on it.

What the site does. It shows you our menu and our prices. It shows you where the outlets are, on a map and in writing. It gives you phone numbers, WhatsApp links and an email address. It carries a chat bubble in the corner, which is a webchat service run by respond.io. And it carries buttons that hand you over to UMAI to book a table.

What the site does not do. There is no account to create and no password to forget. There is no cart, no card field, no payment of any kind — we have never taken a sen through this website and are not set up to. There is no contact form, no events form and no newsletter sign-up. There is no ordering or delivery link on it today. If you want to reach us you email, call, WhatsApp, or open the chat. Job applications come by email too.

So when this page talks about your "agreement" with us, it does not mean that scrolling a menu page has bound you to a contract. We are not going to pretend that it has. Treat this document as the basis on which we offer the site and an honest account of how its parts work. The moments where you and we genuinely enter into something are the ones described below: booking a table, and walking in and ordering.

Using the site

Read it, share it, link to it, screenshot the menu and send it to whoever you are trying to persuade to come to dinner. That is what it is for.

What we ask you not to do is narrow and, we hope, obvious: do not try to break the site or reach parts of it that are not public; do not scrape it wholesale or run automated tools against it; do not use the reservation buttons to make bookings you have no intention of keeping, or to make them in someone else's name; and do not use the chat to send us anything unlawful or abusive. The team on the other end of that bubble are real people at the end of a shift.

These are house rules, not a contract you signed, and we are not going to dress them up as one. If someone breaks them, the only thing we do is decline or cancel a booking and stop replying in the chat. We will not do that to a guest who simply complained about their dinner.

Booking a table: how it actually works

Until August 2026 we ran our own reservation system and bookings landed in our own database. We do not do that any more, and this page used to say otherwise. Here is the true position.

Where the handover happens. The general "Reserve" buttons — in the header, on the homepage, in the footer — first open a small panel of ours asking which outlet you want. Choosing an outlet is the last step that happens on our side. From there, and straight away from any outlet-specific Reserve button, a booking window supplied by UMAI opens. If UMAI's script has not loaded, the button opens UMAI's own hosted booking page in a new tab instead. Either way, the form you type into is UMAI's, and the details you enter — your name, your number, the outlet, the date and time, your party size, and anything in the notes — go into UMAI's systems, not ours. We read them there.

Which promises are whose. The table is ours. If UMAI tells you a table is held at Publika at eight, we will have a table for you at Publika at eight, and if we cannot, that is on us. The booking software is theirs. Its availability, its confirmation emails, its reminders and the way it handles your data are UMAI's responsibility, under UMAI's own terms and privacy policy, which you can read on their own website. Our own privacy notice explains what we can and cannot see.

Getting confirmed. Your confirmation comes from UMAI, not from us. If you did not receive one, do not assume the table is held — ring the outlet.

If we cannot honour a booking you were shown. We check what the widget is offering against what the outlets can actually seat. If a table you booked cannot be held, we will ring you before you travel rather than leave you to find out at the door. If we cannot seat you, we will offer you the next time we have, or another outlet, and if neither suits we refund any deposit in full.

Booking without the widget. You can always call the outlet or WhatsApp us and a person will take the booking by hand. Nothing on this site forces you through UMAI.

When we may not honour a booking. If a booking is plainly fraudulent, made in bad faith, or made in a name that is not yours, we may cancel it, and we will tell you why. Genuine mistakes are not that, and we will not treat them as if they were.

If your plans change: late, cancelled, or no-show

Restaurants live and die on this, so we will be plain rather than vague.

Running late. Tell us. A message to the outlet is enough. We hold a table past its booking time for fifteen minutes, and after that we may need to give it to someone else, particularly at peak. If you have told us you are coming, we will do what we can.

Cancelling. Cancel through the link in your UMAI confirmation, or ring the outlet. We ask for as much notice as you can reasonably give where you can manage it — not to catch you out, but because an empty four-top on a Saturday is a real cost and a little notice usually means someone else gets your table.

Not turning up. If you booked a table with a deposit and nobody arrives, the deposit is not refunded — that is the one charge we make, and it exists because a table held on a full night is a real cost. If you booked without a deposit, we do not charge you anything for a no-show. We would still rather have the message.

One commitment about all of the above, whatever the numbers turn out to be. If we ever charge for a late cancellation or a no-show, we will set the charge to cover what an empty table genuinely costs us, not to punish you for the inconvenience. Malaysian law does not let a business enforce a sum that is extravagant or out of all proportion to the loss, and we are choosing to hold ourselves to the narrower line anyway.

Deposits for larger tables

For larger parties we may ask for a deposit before we hold the table. It is arranged with you directly by the outlet team, over WhatsApp or on the phone — never on this website, which cannot take money. Where a deposit is taken it comes off your bill on the day.

The amounts our team works to are RM50 for parties of five to ten, and RM100 for eleven or more, arranged with you over WhatsApp or on the phone. Cancel with reasonable notice and the deposit is returned in full. If nobody arrives, it is not refunded. If we are the ones who cannot seat you, you get it back in full whatever the reason.

If we are the ones who cancel — because we close the room for a private event, or cannot seat your party on the day — you get the deposit back in full. We will refund it without you having to ask, and we will not net anything off it.

Menu, prices, SST and service charge

Prices on this site are in Ringgit Malaysia and are for dine-in, before tax and service.

On a dine-in bill we add a 10% service charge and 6% service tax (SST). Both appear on the bill; neither is in the price you see here.

Prices for pickup and delivery are set on those platforms and are usually different — the platforms take a cut and price accordingly.

Menus change. Dishes come off, prices move, and things sell out on the night. We keep this site as current as we can. If a price here is lower than the price at the table, we will charge you the lower one — tell the team and they will sort it. You should not be out of pocket for our slow update.

The photographs are of our own food, shot by us. Real plating on a busy Friday will not be a styled photograph, and we do not pretend otherwise.

Allergies and dietary needs

Our kitchens are shared kitchens. Nuts, dairy, gluten, shellfish, egg, sesame and soy are all in use, often on the same surfaces and in the same fryers, throughout service.

That means we cannot promise any dish is free of any allergen, however carefully it is cooked, and we are not going to give you a reassurance we cannot keep. What we can do is tell you honestly what is in a dish and what it is cooked near, so please speak to the team before you order rather than after. If a reaction would be serious, tell them that too — it changes how they handle it.

None of this is us disclaiming responsibility for our own carelessness. If a kitchen is told about an allergy and gets it wrong, that is our failure, and Malaysian law would not let us sign that away even if we wanted to.

No alcohol

No alcohol is sold or served at any of our outlets, and there is no liquor licence behind any part of this business. Where our brand uses the word "bar", it is describing a counter that makes mocktails and coffee, and the room it sits in. Nothing more.

Ordering, pickup and delivery

We do not take orders on this website, and right now this website carries no ordering or delivery link at all. If you want food from us, you come and eat with us, or you order on a platform we do not run.

Where our food is available for pickup or delivery, it is sold there: on the pickup and delivery apps our outlets work with, such as GrabFood, foodpanda and ShopeeFood, where they carry us. On any of them, the order, the payment, the prices, the delivery time, the cancellations and the refunds are governed by that platform's terms, not by anything on this page.

We cook the food. We do not control the app you ordered it in, the courier who carried it, or how long it sat on a motorbike. If your order arrives late or cold because of the delivery platform, their complaints process is the one that can actually fix it and refund you.

But if the problem is the food itself — wrong dish, badly cooked, something missing that we packed — tell us as well, at hello@jibrilgroup.com or the outlet. That one is ours, whichever app it travelled through, and we would rather hear it from you than read it in a review.

The site's content, and the photographs

The JIBRIL name and logo, the design of this site, the menu descriptions, the writing and the photography belong to us or to the people we licensed them from. Under the Copyright Act 1987 that protection is automatic; there is nothing to register and no notice required for it to exist.

You are welcome to link to any page here, quote us, and share our pages on social media. Please do not lift our photography or our menu copy for someone else's restaurant, republish the site's content commercially, or use our name or logo in a way that suggests we are involved in something we are not. The law's ordinary allowances for review, criticism, news reporting and private study apply as they always do, and we are not trying to narrow them.

About the photographs. They are ours, and the people in them are real guests and real members of our team, in our rooms, on real nights. If you are in one of them and would rather not be, email hello@jibrilgroup.com and we will take it down. You do not need to give us a reason.

The map on our homepage

The outlet map draws its tiles live from CARTO, falling back to OpenStreetMap. The view is fixed — you cannot pan it or zoom it.

Map data © OpenStreetMap contributors, © CARTO. The OpenStreetMap data is available under the Open Database Licence, and the terms are at openstreetmap.org/copyright.

The map is a guide to roughly where we are. For directions, use the Waze link on the contact page, and if the map and the written address ever disagree, the written address wins.

Other companies, and what loads on every page

This site hands you over to other people's platforms in several places: UMAI for bookings, WhatsApp for messaging, Waze for directions, and our accounts on Instagram, TikTok and Facebook. The chat bubble is respond.io's. We do not run any of those, we do not control what they show you or what they do with your information once you are there, and their terms and privacy policies govern your use of them.

Some of them do not wait for you to click. The booking script, the chat script, the map tiles, our analytics and a tag container we do not administer all load when you open a page here, whether or not you touch anything. Our privacy notice sets that out honestly, including the parts that do not flatter us.

Two small facts worth having in one place: this site sets no cookies of its own — every cookie you will find here belongs to one of the third parties above — and there is currently no consent banner.

Keeping the site up

If this site is down, out of date, or wrong about a price, we will fix it as soon as we know, and we will not let a website problem become your problem in the restaurant. If you turned up because this site said we were open and we were not, tell us — that is not something we intend to shrug at.

What we cannot honestly promise is that a small team's website will never be down, never be mid-update, and never be wrong.

What we are responsible for

Most websites put a long paragraph here excluding as much liability as the drafter can imagine. Ours is shorter, because in Malaysia most of that paragraph does not work.

What we do not exclude, and could not. The Consumer Protection Act 1999 says a supplier cannot contract out of it, and Part IIIA lets a court or the Tribunal strike down a term that excludes liability for negligence, or excludes liability for breach without adequate justification. The Act also implies into everything we serve you a guarantee that our services are carried out with reasonable care and skill and that what we use is fit for its purpose. So: we do not exclude liability for death or personal injury, we do not exclude liability for our own negligence, we do not exclude the guarantees the Act implies, and we do not cap what we owe you at the price of your meal. Nothing below is intended to touch any of that.

What is ours. The food we cook and the way our teams look after you. The accuracy of what we tell you — and if something on this site is wrong and it costs you a wasted journey or a spoiled evening, we would rather you brought it to us than swallowed it. The table we said we would hold. Anything our own chat tells you about our prices, our menu or our kitchens.

What we cannot fix. We do not build or run the platforms we hand you over to. If UMAI's booking window is down at seven on a Friday, or a delivery app loses your order inside its own system, that is not something we can repair from our side — we will take your booking by phone and we will tell you what we know, but we did not write their software. What we will not do is use any of that as a way out. If you had a booking with us and we did not seat you, that is ours, whatever the software did. If the food was wrong, that is ours, whichever app it travelled through.

And if something genuinely outside anyone's control stops us — a power cut, a flood, an outage — we will tell you as soon as we know, we will not keep money for a meal you never got, and we will put it right where we reasonably can.

Your rights, and how to complain

Start with us. Email hello@jibrilgroup.com, or speak to the outlet — their numbers are on the contact page. Most things are fixable on the spot by someone who was there, and we would rather have the chance.

If that does not resolve it, you have rights that do not depend on our goodwill:

• The Tribunal for Consumer Claims (Tribunal Tuntutan Pengguna Malaysia) hears consumer claims up to RM50,000. You do not need a lawyer, and the filing fee is set by the Tribunal and is nominal — the current figure is on their site. The claim has to be based on something that happened within the last three years. If your claim is worth more than RM50,000, you can drop the excess to stay within the Tribunal, or we can agree in writing to let it hear the whole thing — and we will not refuse that unreasonably. The Tribunal cannot hear claims for personal injury or death, or a matter another tribunal is set up to handle. Details are at ttpm.kpdn.gov.my.

• The Ministry of Domestic Trade and Cost of Living (KPDN) takes complaints about pricing and trade practices, at kpdn.gov.my.

• The ordinary courts remain open to you. Nothing on this page shortens the time you have to bring a claim — the ordinary time limits under Malaysian law are the ones that apply, and we have not tried to change them. A term that did shorten them would be void under section 29 of the Contracts Act 1950, and we have not written one. Nothing on this page names a single court you must use, either.

For anything about your personal data, our privacy notice explains your rights under the Personal Data Protection Act and how to reach the Commissioner.

Governing law

These terms, and anything that arises out of them, are governed by the law of Malaysia, and the Malaysian courts and the Tribunal for Consumer Claims are available to you.

We are not asking you to agree to a foreign law, a foreign court, or a single named court far from wherever you had dinner. Section 4 of the Consumer Protection Act 1999 would override a foreign choice of law imposed to dodge the Act in any event — but the better reason is that a guest in Johor Bahru should not have to travel to argue about a Johor Bahru dinner.

Changes to these terms

We will update this page when what we do changes — a new booking platform, a new ordering partner, a policy that finally has a number attached to it. The date at the top always shows the current version, and if we change something significant we will say so on the site rather than quietly swap the text. That is the same commitment our privacy notice makes.

We will not apply a new rule backwards. If you booked a table under one cancellation policy, that is the policy we will deal with you on, not whatever this page says by the time you read it again.

And we will not claim that continuing to browse the site signs you up to whatever we write here next.

Contact

hello@jibrilgroup.com

JIBRIL Restaurant Group

De Oratore Sdn Bhd (Company No. 201701047463 (1261639-H))

Outlet phone numbers and addresses: jibrilgroup.com/contact

Come and eat with us. If anything on this page turns out to be wrong, we would genuinely like to know.